What's new

Changelog

April 1 2026

Help Desk ticket count toggle

The Help Desk badge count can now toggle between showing all active tickets or just tickets assigned to you. Configurable via Profile Settings.

April 1 2026

Webhook payload viewer and test sending

Added a webhook activity page under App > API with the ability to view webhook payloads and test sending a webhook.

March 31 2026

@mention notifications across the app

@mentions in customer timelines, deal timelines, tasks, and Help Desk agent messages now trigger email notifications, in-app popups, and notification bell alerts via Engagements. Enabled by default in Profile Settings.

March 30 2026

Dark mode support in Mantle Email

Mantle Email now properly supports dark mode. Previously, emails stayed in light mode even when dark mode was enabled.

March 30 2026

Per-app overrides for sales commission terms

Sales commission terms can now be overridden on a per-app basis, giving more granular control over affiliate payouts across different apps.

March 26 2026

Email grouping in customer timelines

Customer timelines now group related email events together, making it easier to follow email delivery history at a glance.

March 26 2026

Affiliates API endpoints

Affiliates are now available in the App API. The mantle-client and react SDKs have been updated with the new functions.

March 26 2026

Faster email campaign sends

Email sends for large campaigns are now approximately 5-10x faster.

March 25 2026

Email engagement reports

Enhanced delivery and performance tracking within each sent email, as well as a new Email Performance report to better understand cross-email statistics.

March 25 2026

Flow template step names

Flow templates now display descriptive names for each step, explaining their purpose. Previously, steps only showed the condition and actions without context.

March 24 2026

AI agent typing indicator

The Help Desk AI agent now shows a typing indicator while reading and composing a reply. This provides feedback to customers during the several seconds it can take for the AI to respond.

March 23 2026

Mantle Home + Custom Reports

Mantle Home has been redesigned with more information from across Mantle products. Custom Reports allows you to combine blocks from various reports to build custom views.

March 23 2026

Ticket Table: Last Message Column & Column Reordering

Ticket table now supports a "Last Message" column that shows the latest message and sender, with a hover preview for previous messages. Table columns can also be reordered via drag and drop.

March 20 2026

Rate Limit Banner in Flow Activity

Helpful banner added to the flow activity list when multiple failed runs are caused by rate limit errors. The banner explains the issue and works across all resource types.

March 18 2026

Reports UX Overhaul

Major redesign of the reports experience. New sidebar categories replace the previous 4-column layout, ability to favorite reports, "Dashboards" renamed to "Custom Reports" under Reports in the main nav, and a new "Favorite Reports" widget for the home sidebar.

March 18 2026

App Settings Page Redesign

App settings has been moved to a sidebar nav item with a fully redesigned page layout for better scalability. Apple and Google are now shown as coming soon platforms.

March 18 2026

Flow Trigger: Webhook Received

New flow trigger added for the organization resource type: "Webhook Received." Also added create customer and create contact actions.

March 18 2026

Email Campaigns — API & MCP Tools

Full suite of email campaign management endpoints added to the Core API and Growth MCP. Includes creating, updating, sending, scheduling, previewing, and canceling campaigns, plus endpoints for senders, layouts, and delivery stats.

March 17 2026

Liquid Variables in Autoresponders

Chat and email autoresponders now support Liquid template variables, enabling dynamic personalization in automated responses.

March 17 2026

Discount Code Input on Hosted Billing

Customers can now enter discount codes directly on the hosted billing plans page.

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