Tickets can now be organized into inboxes for grouping by support tier, team, or purpose. Inboxes can be owned by teams or AI agents. Auto-assigners, flows, filters, and bulk actions all support inbox scoping.

Plan features now support additional value types beyond numbers and booleans, giving more flexibility when defining plan configurations.

Users can now receive personal notifications for new and updated Help Desk tickets. Notification method is configurable per user — choose between in-app alerts, popups, or email. Set preferences in Profile Settings.

Agents can now set their availability status. The auto-assigner respects availability, so tickets won't be routed to agents who are unavailable.

Auto-assigners can now limit how many tickets are assigned to a single agent. For example, prevent assigning new chats to an agent who already has 2 ongoing conversations.

A new email conversions report is available for tracking conversion performance across email campaigns.

Auto-assigners can now be triggered by tag additions (not just new tickets) and scoped to specific channels. Multiple auto-assigners can run in parallel with different rules.

Marketing sends now automatically skip role-based email addresses (e.g. support@, info@, noreply@) to improve deliverability and engagement rates.

The Help Desk chat widget now supports custom links alongside the default Chat and Email buttons. Use them for things like booking a demo or scheduling a sales call.

Organizations with multiple entities can now configure payout methods per app or per division, with a fallback hierarchy from app-level to division-level. Includes per-app minimum payout thresholds.

The Help Desk badge count can now toggle between showing all active tickets or just tickets assigned to you. Configurable via Profile Settings.

Added a webhook activity page under App > API with the ability to view webhook payloads and test sending a webhook.

@mentions in customer timelines, deal timelines, tasks, and Help Desk agent messages now trigger email notifications, in-app popups, and notification bell alerts via Engagements. Enabled by default in Profile Settings.

Mantle Email now properly supports dark mode. Previously, emails stayed in light mode even when dark mode was enabled.

Sales commission terms can now be overridden on a per-app basis, giving more granular control over affiliate payouts across different apps.

Customer timelines now group related email events together, making it easier to follow email delivery history at a glance.

Affiliates are now available in the App API. The mantle-client and react SDKs have been updated with the new functions.

Email sends for large campaigns are now approximately 5-10x faster.

Enhanced delivery and performance tracking within each sent email, as well as a new Email Performance report to better understand cross-email statistics.

Flow templates now display descriptive names for each step, explaining their purpose. Previously, steps only showed the condition and actions without context.