Help desk + knowledge base
Customer support that actually understands your business
Mantle stores all the context behind your customers, their plans, and their activity. A.I. leverages this context to enable a powerful support system built for the future.
Respond faster with AI and saved replies
Reply with AI suggestions based on customer information, history, and context. Create saved reply templates for common questions, organized by category.
All support channels in one place
Never miss a customer request. Tickets from email, chat, or Slack land in one inbox. Filter, search, and see each customer's support history.
Embeddable support widget
Automatically prioritize tickets by urgency and customer value. Track recurring problems, detect sentiment, and pin critical tickets for quick access.
Reduce support volume with self-service
Build a searchable knowledge base that helps customers find answers. Get AI suggestions to improve documentation and publish public sites.
Make data-driven support decisions
See support performance with dashboards tracking response times, resolution rates, and satisfaction. Compare channels and identify top agents.
Automate repetitive work
Set up workflows that automatically route tickets, assign priorities, and update statuses. Send autoresponders and get notified when important tickets arrive.
Never miss an SLA commitment
Track service level agreements with visual badges showing compliance status. Monitor first response times and resolution targets to meet expectations.
Scale your team with flexible permissions
Organize your support team with role-based permissions. Assign tickets to teams or individuals, control access, and let managers reassign work.
Smart prioritization that surfaces what matters
Automatically prioritize tickets by urgency and customer value. Track recurring problems, detect sentiment, and pin critical tickets for quick access.
You build the product.
Mantle handles the business.
Core features
Advanced features
Pro features