Help desk + docs
Customer support that actually understands your business
Mantle already stores all the context behind your customers, their plans, and their activity. Combine this context with A.I. and you have a powerful support system built for the future, and ready to scale with your business.
Respond faster with AI and saved replies
Reply with AI suggestions based on customer information, history, and context. Create saved reply templates for common questions, organized by category.
All support channels in one place
Never miss a customer request. Tickets from email, chat, or Slack land in one inbox. Filter, search, and see each customer's support history.
Embeddable support widget
Automatically prioritize tickets by urgency and customer value. Track recurring problems, detect sentiment, and pin critical tickets for quick access.
Reduce support volume with self-service
Build a searchable knowledge base that helps customers find answers. Get AI suggestions to improve documentation and publish public sites.
Make data-driven support decisions
See support performance with dashboards tracking response times, resolution rates, and satisfaction. Compare channels and identify top agents.
Automate repetitive work
Set up workflows that automatically route tickets, assign priorities, and update statuses. Send autoresponders and get notified when important tickets arrive.
Never miss an SLA commitment
Track service level agreements with visual badges showing compliance status. Monitor first response times and resolution targets to meet expectations.
Scale your team with flexible permissions
Organize your support team with role-based permissions. Assign tickets to teams or individuals, control access, and let managers reassign work.
Smart prioritization that surfaces what matters
Automatically prioritize tickets by urgency and customer value. Track recurring problems, detect sentiment, and pin critical tickets for quick access.
Features
You build the product.
Mantle handles the business.
Core features
Reports and analytics
Gain valuable insights into your customers and revenue to help grow your business.
Plans and subscriptions
Manage plans in Mantle, and have them dynamically appear in your app.
Customer management
View historical events, manage subscriptions, create customer segments, and more.
AI-enhanced analytics
Your AI assistant is available 24/7 to help you uncover insights to make better decisions.
Hosted billing
Create a beautiful and seamless billing experience in minutes with our drag-and-drop page editor.
Flex billing
Offer subscriptions that can be automatically upgraded, tiered based on usage metrics, and more.
Advanced features
Email marketing
Send beautiful emails, with zero code required. Send drip campaigns, individual emails, and more.
Flow automations
Create powerful flows to automate your business at every step of the way.
Affiliate programs
Launch your affiliate program in minutes. Mantle takes care of attribution, payouts, and more.
Partnerships
Mantle helps you identify and establish new partnerships to help grow your business.
Intake forms
Collect, tag, and offer discounts to leads and customers with intake forms.