Notifications

Never miss a beat with your app again! Set up notifications to get instant alerts when key events happen – new installs, subscription changes, reviews, and more sent straight to Slack, Discord, or email.

Here’s what you can track:

1. Activity notifications: New installs, uninstalls, reviews, and shop status changes
2. Subscription notifications: Plan changes, upgrades, downgrades, and billing events
3. Billing notifications: Payment issues, refunds, and billing problems
4. Other notifications: Timeline comments and platform changes

Getting started with notifications

Setting up notifications is simple – you’ll create “rule sets” that define what events trigger alerts and where they get sent.

Head to Settings > Notifications and click Add rule set to get started:

What you can do with rule sets

Each rule set lets you:

• Pick your apps: Choose which apps should send notifications
• Select events: Pick from dozens of notification types
• Choose destinations: Send to Slack, Discord, email, or webhooks
• Filter by usage events: Get alerts based on custom app events
• Schedule reports: Set up daily, weekly, or monthly summaries

Want different events going to different places? No problem – create multiple rule sets with different configurations.

Where notifications can go

Slack

Connect your Slack workspace to get notifications right in your team channels. You’ll get rich formatting with customer details, plan info, and quick action buttons.

What you’ll get alerts for	Specific events
Activity notifications	Customer installed/uninstalled/reinstalled app
	Shop deactivated/reactivated
	Customer reviewed app
	Approaching/updated capped usage limit
	Usage charge exceeds limit
Subscription notifications	Customer subscribed/unsubscribed to plan
	Plan changes (upgrades, downgrades, resubscriptions)
	Subscription frozen/unfrozen
	Payment method added/removed
	Trial expired/extended
Billing notifications	One-time charge activated
	Customer refunded
	Payment failed
	Payment action required
Other notifications	Comment added to customer timeline
	Platform plan changed

Discord

Prefer Discord? Connect your server to get notifications in dedicated channels with embedded messages showing customer info and relevant details.

All the same notification types that work with Slack work with Discord too.

Webhooks

Want maximum flexibility? Webhooks give you the most comprehensive coverage, including all the events above plus Mantle Affiliates activity and custom usage events.

Security tip: Set up a webhook secret to verify that notifications are actually coming from Mantle. We’ll include an HMAC signature in the request headers.

Category	Events
Activity notifications	All events listed above for Slack/Discord
Subscription notifications	All events listed above for Slack/Discord
Billing notifications	All events listed above for Slack/Discord
Affiliate notifications	Affiliate requested to join a program
	Affiliate join request approved/denied
	Affiliate joined a program
	Affiliate referred a customer
	Affiliate requested referral
Usage events	Custom usage events based on your configuration

Custom usage events

Want to track app-specific activities? You can set up notifications based on custom usage events you send to Mantle. This is perfect for things like:

• When customers hit certain usage thresholds
• When specific features get used
• When important app events happen

Usage event notifications work with webhooks and can be filtered by event name and properties.

Scheduled reports

Don’t want to be pinged for every single event? Set up scheduled reports instead:

• Daily reports: Yesterday’s activity summary
• Weekly reports: Weekly customer activity roundup
• Monthly reports: Comprehensive monthly insights

Reports can go to email addresses or Slack channels and give you aggregated insights about your app’s performance.

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Ready to stay in the loop? Head to Settings > Notifications and set up your first rule set!