Discounts

Discounts are powerful tools for driving growth and rewarding customer loyalty. With Mantle, you can create targeted promotions and time-sensitive campaigns while maintaining full control over your revenue.

Understanding discounts

Discounts in Mantle are more than just price reductions - they’re strategic tools for driving adoption and rewarding loyalty. Each discount can be configured with:

• Amount or percentage off
• Duration (one-time, limited period, or permanent)
• Eligibility criteria
• Automatic or manual application
• Plan-specific settings

You can create discounts that apply to all plans or just specific tiers, making it easy to run targeted promotions or create special offers for enterprise customers.

Creating discounts

To create a new discount:

1. Navigate to Plans in your Mantle dashboard
2. Select Discounts from the sub-navigation
3. Click Add discount in the top right
4. Configure your discount settings:

Key settings to consider:

• Name & description: Make it clear for both your team and customers
• Discount type: Choose between percentage or fixed amount
• Duration: Set how long the discount applies
• Eligibility: Define which plans can use this discount
• Application method: Choose automatic or manual application

Duration options

Choose how long your discount should apply:

• One-time: Applies to a single billing cycle
• Limited time: Set a specific number of billing cycles
• Forever: Permanent discount that stays until removed
• Until date: Discount ends on a specific date

Types of discounts

Mantle supports several discount types to match different business needs:

Percentage-based

Take a fixed percentage off the plan price:

• Great for consistent discounts across different plan tiers
• Easy for customers to understand
• Perfect for promotional campaigns

Fixed amount

Reduce the price by a specific dollar amount:

• Ideal for hitting specific price points
• Works well for high-value plans
• Great for seasonal promotions

Plan-specific

Create discounts that only apply to certain plans:

• Target specific customer segments
• Drive upgrades to premium tiers
• Create special enterprise pricing

Managing discounts

Keep track of your discounts from the main discounts view:

From here you can:

• Monitor active discounts
• Edit existing discounts
• Track discount usage
• Archive old discounts
• View discount history

Applying discounts

Discounts can be applied in two ways:

1. Automatically: Based on criteria you set (like customer tags or segments)
2. Manually: Applied to specific customers through the customer profile

To manually apply a discount:

1. Navigate to the customer’s profile
2. Click “Actions” and select “Apply discount”
3. Choose the discount and confirm

Pro tips

A few things to keep in mind when managing discounts:

• Use clear, descriptive names that include dates for time-limited promotions
• Align discount timing with marketing campaigns and seasonal patterns
• Track conversion rates and revenue impact to measure effectiveness
• Keep customers informed about discount terms and expiration dates
• Monitor discount usage to understand customer consumption patterns

Remember: While discounts can be powerful tools for driving growth, they should be used strategically to maintain your pricing integrity and avoid training customers to always expect deals.