Reviews
While the Shopify Partner Dashboard shows your reviews, Mantle connects each review directly to customer profiles, segments, and engagement opportunities. This means you’re not just reading feedback - you’re identifying patterns, building segments, and turning reviews into growth opportunities.
Reviews sync automatically from your App Store listing, giving you a complete picture of merchant feedback and sentiment. More than just a review index, Mantle helps you turn this feedback into actionable customer insights across your entire business.
The review index
Think of the review index as your command center for App Store feedback. Every review is right at your fingertips, whether you want to dig into specific feedback or spot patterns in customer sentiment. You’ll see when reviews were left, what rating they received, and how long the customer had been using your app - giving you valuable context about their experience.
Want to focus on specific types of reviews? Smart filtering helps you zero in on exactly what you need:
- Find reviews by star rating to track sentiment trends
- Filter by how long customers had been using your app when they left their review
- Check if reviews have been edited
- Focus on reviews that still need to be matched to customer profiles
Connecting reviews to customers
Mantle automatically matches reviews to customer profiles when possible, but sometimes shop names can be tricky - especially with default names like “My Shop” or similar names across different countries. When you need to match a review manually, it’s as simple as searching for the customer and confirming the match. Once connected, that review data becomes part of the customer’s complete profile in Mantle.
Reviews across Mantle
Reviews aren’t just isolated feedback - they’re valuable data points that inform multiple aspects of your business:
Customer profiles
When you’re looking at a specific Customer view, you can see right away if they’ve left a review and what rating they gave. This immediate context helps inform customer interactions and support conversations.
Smart segmentation
Build powerful customer segments based on review data. Find all your 5-star reviewers, identify high-value customers who haven’t left reviews yet, or create sophisticated combinations with other customer attributes. These segments can drive targeted engagement strategies and help you identify your best opportunities for gathering more positive reviews.
Customer insights
This is where review data really shines. The Customer Insights report lets you analyze the relationship between reviews and other customer attributes. Want to know which customer segments tend to leave the best reviews? Curious about the lifetime value of your 5-star reviewers compared to others? You can combine review ratings with Shopify plans, industries, and other attributes to understand exactly what your most satisfied customers have in common.
Turning reviews into action
Understanding your reviews isn’t just about reading feedback - it’s about taking action. With Mantle’s review capabilities, you can:
- Spot high-value customers who haven’t reviewed your app yet
- Identify customer segments most likely to become advocates
- Create targeted campaigns to encourage reviews from your most satisfied users
- Track how customer satisfaction relates to lifetime value
- Monitor review patterns across different customer segments
Automation with Mantle Flow
Reviews aren’t just static data - they can trigger automated workflows that help you stay proactive. Using Mantle Flow, you can create automations based on review activity (or lack thereof):
- Trigger follow-up email sequences when customers haven’t left a review after a certain period
- Set reminders for your team to check in with customers who haven’t reviewed
- Create automated responses for different review ratings
By combining review data with Mantle Flow, you can ensure no feedback opportunity slips through the cracks and every review gets the attention it deserves.
Remember: Every review tells a story about your customer’s experience. Mantle helps you understand these stories in context, turning individual pieces of feedback into actionable insights that can drive your app’s growth.
Need help making the most of your review data? Our team is here to help you turn feedback into focused growth strategies.